Help Center
Frequently Asked Questions
Find answers to the most common questions about booking, payment and cancellation.
Pick a hotel, flight or transfer from search, enter traveler details and complete payment. As soon as it's confirmed you'll get your booking code by email and SMS.
Visa/Mastercard bank cards are accepted online. Installment payment through Kapital Bank is also available — you'll see the option at checkout.
Request a cancellation from 'My Bookings' in your account, or contact us directly. Refund terms depend on the fare and the hotel's/airline's cancellation policy, which is always shown at booking time.
Approved refunds are usually returned to the same card within 5–14 business days. The exact timing depends on your card-issuing bank.
It depends on the hotel's/airline's fare rules — some allow changes, some don't. Contact our support team and we'll check the available options for you.
At minimum, a valid passport (many countries require at least 6 months of remaining validity). Some destinations require a visa — the exact requirements for your destination are shown at checkout.
No. The price you see is the price you pay. Service fees and taxes are always broken out separately at checkout — no surprises.
Prices default to AZN, but you can switch the display currency on the site (USD, EUR, etc.). The final charge is processed at your card's own exchange rate.
Yes, you can check out as a guest. Creating an account lets you track all your bookings in one place, reuse saved traveler details, and check out faster next time.
The AI concierge is available from the chat icon on the site and answers questions while you're choosing a hotel or tour. For anything complex you can hand the conversation off to our live support team.
Sensitive data like passport number, national ID and date of birth is stored encrypted and shared only with the parties needed to process your booking. It is never sold.
Once your transfer is confirmed, a driver/operator contact number appears in the booking details. If your flight is delayed, don't worry — suppliers track flight status and adjust the pickup time.
Enter your promo code in the field on the checkout page — the discount is applied automatically. If a code isn't valid, the reason (expired, minimum amount not met, etc.) is shown immediately.
We're reachable every day via WhatsApp, phone and email — details are on the /contact/ page. Signed-in users can also open a support ticket directly from their account.
Still have a question?
Our team answers WhatsApp, phone and e-mail every day.