Last updated: 2025
1. Principle
Cancellation and refund rules depend on the chosen tariff and supplier (hotel, airline, tour operator). The information is shown clearly on the booking page before payment.
2. Tariffs
- Free cancellation: full refund until the indicated date.
- Partial refund: supplier penalty deducted, remainder refunded.
- Non-refundable: no refund; exceptions possible with medical / force-majeure documents.
3. How to cancel
- Go to "My account → Bookings".
- Select the booking and click "Cancel".
- The system calculates the refund automatically.
4. Refund timing
- To card: 3-14 business days (bank-dependent).
- To account balance: instant — usable in the next booking.
5. Exceptions
No-show is non-refundable. In force-majeure (natural disasters, border closures) a full refund or re-planning may be agreed with the supplier.
6. Complaints
If you have not received a reply within 30 days, escalate to [email protected].